Terms & Conditions

Terms & Conditions

You are warmly welcome to our website! If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Travel Footprint’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, you may discontinue using our website.

This site is the property of Travel Footprint, registered with the Trade and Companies under number PV 97414. E-mail: info@travelfootprint.lk, Tel: +94 11 279 92 23

The term ‘you’ refers to the user or viewer of our website.

Travel Terms & Conditions

We sell a variety of travel related products from different suppliers and service providers (“Suppliers”). Each Supplier has its own terms and condition that are applicable to your particular arrangements in addition to our general terms and conditions, and you should make sure you understand them. Certain software and content found on our website are owned or licensed by us or our Suppliers, your use of which may be subject to further conditions. Our website, which is referred throughout this Agreement, can be found at www.travelfootprint.lk

Travel Footprint is acting as intermediary for products and services that are not directly supplied by us (e.g., air carriage and ground transportation, hotel accommodations, meals, tours, cruises, etc.). We are not a co-vendor of such products and services. In that case we are bound by a separate contract, with such Suppliers in connection to such products and services, terms of which shall be applicable to you as well.

All airlines tickets are subject to supplemental price increases that may be imposed after the date of purchase. Post-purchase price increases may be applied due to additional costs imposed by a supplier or government. You may be charged additional sums by Travel Footprint to offset increased fees, fuel surcharges, taxes, and fluctuations in foreign exchange markets or any combination thereof.

Documentation

Our general practice is to send documents to our customers electronically whenever possible. We reserve the right to charge an administration fee should you make a request for such documents to be sent as a hard copy.

Cancellations and Changes

We understand that things happen in life and sometimes you have to cancel or change your tour. We want to make it as easy as possible to do so and below, you will find our timeline. If you ever have a question, please feel free to contact us.

If you change your booking

Where a change requested by you to your travel arrangements is permitted and possible, our standard service fees will apply in addition to any additional Supplier charges. Please note that all reservation changes are subject to availability and the terms and conditions of the product purchased.

Changes to name details are not allowed by many airlines and other Suppliers. While we will endeavor to make such a change if necessary, please bear in mind that most airlines and Suppliers treat a name change as a cancellation, to which standard conditions and charges would apply.

Flights must be taken in the sequence they appear on your ticket or e-ticket confirmation. If you plan not to take a flight as booked, please contact the airline as far in advance as possible to discuss your options and you will be able to get your itinerary changed if it is early enough.  If you do not check in on time for a confirmed reservation, the airline may register you as a ‘no-show’, which could result in extra charges and/or your whole flight itinerary being cancelled and/or render your ticket void.

If you cancel your booking

Table below describes cancellation charges,

Day to Arrival Policy
60 -50 Days  prior to arrival 25%
50-25 Days prior to arrival 30%
24-16 Days prior to arrival 50%
15-8  Days prior to arrival 75%
No-show 100%
Early Depature 100%
Cancellation on or within 7 days Prior to arrival 100%

 

We pay the relevant refunds as soon as you cancelled the booking, if there is no delay in getting back the funds from Supplier(s). Generally flight tickets cannot be refunded if they are partially used.

If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim your cancellation charges through your insurer.

Important Notice Regarding Airline Reservations

If you arrive at an airline ticket or passenger check-in counter with your confirmed ticket and find that the airline shows no reservation for you, do not leave the counter. Check your ticket. If the status box shows “OK” for the flight in question, the airline policies typically require them to accommodate you on that flight, or if that is not possible, they must either find you a substitute flight or pay you denied boarding compensation. If necessary ask to speak to a supervisor.

If you have a complaint

If you have a problem during your holiday, please inform the relevant service provider (e.g. your hotel) or tour guide who is provided by us immediately. They should be responsible for us according to our contract with them. Should they be unable to resolve the matter, immediately contact our 24/7 customer support through www.travelfootprint.lk or our travel specialist who made your arrangements. Failure to contact us on time will leave us with no opportunity to investigate your complaint and attempt to rectify any error while you are away, and this may affect your rights under this Agreement.

Travel Documents and Destinations

It is your responsibility to ensure that all of the details on your travel documents are correct and to bring to our attention any errors or discrepancies immediately. Your travel documents are valuable and should be safeguarded as if they were cash. It is not always possible to replace travel documents in the case of loss, theft, damage, etc.

Passport, Visa and Immigration Requirements

It is your responsibility to fulfil the passport, visa and other immigration requirements applicable to your itinerary. You should confirm these with the relevant embassies and/or consulates. We do not accept any responsibility in the case of you being unable to travel due to not complying with any such requirements.

You are also required to carry a valid International Student I.D., International Youth I.D. or an International Teacher I.D. card if you are traveling on a special student/youth/teacher ticket. It is your responsibility to verify this with our travel expert who is assisting you.

Insurance

Travel insurance is a vital part of your arrangements. We strongly recommend that you have taken out adequate insurance for the duration of your journey. Travel insurance is a mandatory element of some travel arrangements. We may be able to arrange travel insurance to be provided to you, furnish you a quote, and answer any queries you may have regarding the insurance.